Listening and acting on the feedback from our agent community is one of our superpowers!
Lizzie Craig of Quealy & Co (Depositary client since April 2020)
“We love using Depositary, the process really is airtight and allows you to really build a strong case for any potential deductions. We have found the email tips to tenants really help with how properties are left, and should a claim need to be made, the site allows you to submit as much evidence as needed, which also really helps save time when dealing with disputes as all the information is already there!”
Toby Martin of Reside Bath (Depositary client since November 2022)
“My agency began using The Depositary around 7 months ago now and noticed a clear and immediate improvement in all aspects of the deposit return process. Fewer push-backs from tenants, fewer disputes, better time management and a more informative and better communicated tenant journey. The support has been great - any query is answered straight away.”
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Easier
Our intuitive dashboard and process is easy to use from the offset- even without our amazing training & support! We remove low & zero-value tasks so your team can focus on what is really important. Checkouts booked whilst you sleep, dilapidations imported in seconds, tenants & landlords chased automatically. Our growing array of partner integrations removes repitive tasks and duplicated data entry.
As one agent recently wrote in a kerfuffle review: ‘I LOVE IT – for the first time in 5 years I am confidently on top of all my checkouts’
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Faster
One of our key goals is to enable our clients to ensure that they can reconcile and return deposits as quickly as possible. Through our array of partner integrations, our huge level of customisations & settings and by adopting sound best practices, agents can return deposits over 50% quicker than the national average.
Fast & effective tenancy conclusions impress and delight landlords and tenants alike, delivering the best customer journey available.
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Better
Despite a much-needed overhaul in 2007, tenancy conclusions and deposit reconciliations are still one of the most dreaded processes by all concerned. By embracing an evidence-led approach to deductions and working to speed up the process as much as possible, you can remove the stigma that agents are only out to take as much deposit as possible- no matter how long it takes.
Our agents currently return deposits in just 10 days (as opposed to the average of 21) and over 80% of proposed deductions are agreed by tenants without any negotiation.